We stand behind our work with a 30-day satisfaction guarantee.
If you are not fully satisfied with your purchase, contact us within 30 days and we will issue a full refund — no questions asked.
To be eligible for a refund, your request must be submitted within 30 days of the original purchase date. Refunds are available on all digital products sold through Monica Hale.
To request a refund, please contact us with the following information:
We will process your refund within 5–7 business days of receiving your request. Funds will be returned to your original payment method.
If you have not received your refund within 7 business days, please first check your bank account and contact your payment provider, as processing times can vary. If you still have not received your refund, please contact us.
Refund requests submitted after the 30-day window will be considered on a case-by-case basis. We reserve the right to decline requests that fall outside this period or that show evidence of misuse.
If you have any questions about our refund policy, please get in touch. We are here to help.